Paldesk Alternative: HelloBox, A Better Alternative to Paldesk

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Paldesk was launched to serve customer teams and aid them with monitoring communications with clients. The widget delivers on its services; up to a point. However, the application doesn’t come without its share of problems and failures. A better alternative to Paldesk Is the Omnichannel contact widget HelloBox.

HelloBox offers various distinct advantages over the basic functions of Paldesk; making a much better Paldesk alternative. Right off the bat, HelloBox connects to much more channels and stability of service is way better. The customer service I great and you can easily schedule a demo call with a service agent.

But don’t just take our word for it. Check out in-depth analysis below to find the different features that make Hellobox a better alternative to Paldesk.

Paldesk

Paldesk is an omnichannel live chat helpdesk application for Sales and customer service teams. It allows you to seamlessly monitor and also manage communications with your customers, from a central dashboard. Paldesk can be installed as a widget on your company website, giving you instant support to customers. The omnichannel helpdesk helps to collate all queries sent from live chat, Twitter, Facebook, email, mobile apps and more, to achieve efficient request handling.

Paldesk lets you create a customized chat widget that is then embedded into your app or website. With that, you can provide your clients with instant support for your product. The widget can be customized to carry your brand colors and unique feel, with the many options available.

The Paldesk dashboard allows you to view the various customer requests, across all platforms. Queries are converted into tickets and can then be assigned to a support staff capable of handling the issue. The system is also automated to allow for efficient support services. You can create auto responses and canned responses to common queries.

Technical Breakdown

  • Platforms Supported
  • Web Based
  • iPhone App
  • Android App
  • Windows App
  • Support Options
  • Online Support
  • Features
  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration
  • Ticket Management
  • Integrations
  • Drupal
  • Facebook
  • Gmail
  • Joomla
  • Magento
  • MailChimp
  • Slack
  • Squarespace
  • Twitter
  • WordPress
  • Pricing
  • $16

HelloBox

HelloBox is an Omnichannel contact widget that you add to your website, thus providing you with a smart solution to customer communications. As an alternative to Paldesk, the widget allows you to add multiple contact channels to your website for communicating with your clients and providing relevant support services. However, HelloBox goes beyond the set benchmark.

HelloBox Display Banner

HelloBox offers your business the multi-channel feature of an omnichannel platform. You can also convert more clients with the neat ‘Save contact’ button that lets your clients add you to their contact list. Now you have more options to play with when you need to reach your customers. HelloBox supports more than eight communications channels; Whatsapp, Twitter, Facebook Messenger, Voice calls, Email form, SMS, and vCard downloads are just a few.

HelloBox contact widget as a Paldesk alternative comes equipped with numerous automation functions that make communications management more comfortable for your team. You can set autoresponders that are triggered by preset conditions being met. The Event Scheduling function allows you to manage the time spent on customer communications effectively and helps your support agents with efficient service delivery.

The widget comes with multiple languages installed to let you reach a broader demographic for your customers.

Pros

  • Integrates with multiple channels for effective communication.
  • Easy installation with just one line of code.
  • Supports multiple languages.
  • Easily customizable with various styling options.
  • Intuitive automation functions.
  • Customize widget with your business’ unique brand.
  • You can set the option to track website information with Google Analytics.
  • Effective scheduling for a single user or team of support staff.
  • Efficient service support. You can schedule callbacks for a more private demo.
  • Remarkably cheaper only $8/month) and more functional than other apps in its category.

Technical Breakdown

  • Platforms Supported
  • Web Based
  • iPhone App
  • Android App
  • Windows App
  • Support Options
  • Online Support
  • Knowledge Base
  • Call-back/Phone
  • Video Tutorials
  • Features
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Application Security
  • Assignment Management
  • Assignment Tracking
  • Auto-Responders
  • Automatic Notifications
  • CRM Integration
  • Caller ID
  • Chat
  • Contact History
  • Custom Forms
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Email Integration
  • Event-Triggered Actions
  • Forms Management
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Prioritizing
  • Queue Manager
  • Reporting & Statistics
  • SMS Integration
  • Social Media Integration
  • Third Party Integration
  • Ticket Management
  • Web Forms
  • Widgets
  • Integrations
  • WordPress
  • Pricing
  • $8 per month

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